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Nicom
Return Conditions
- General Rules and Policies Equipment
must be returned complete. Return Authorization
instructions are given below. If partial or wrong
equipment is received at Nicom, we allow 15 business
days to correct the problem, after which the credit
value of the Return Authorization (RA) will be adjusted.
- Defective equipment will be accepted
only under the warranty terms of Nicom for replacement
of the product.
- Return of defective equipment will
be accepted 90 days from the date of the advanced
replacement. If returned after 90 days, equipment
may not be accepted and will be returned to you
at your cost. The invoice amount for the advanced
replacement will be due to Nicom.
- Return for credit of Nicom equipment
will be accepted up to 30 days from date of invoice
without a restocking charge, provided the product
is sent back in its original packaging. Between
30 and 90 days, Nicom will accept the product with
a minimum 20% restocking fee if product is sent
back with all the original equipment and packaging.
A minimum 40% restocking fee will be charged if
equipment is not sent back with all original packaging
plus the cost of missing or damaged items. After
90 days, Nicom will not accept equipment for credit
to invoice.
- Nicom will not accept returns of
Special Order equipment when you have been previously
notified of the Special Order status of the sales
order.
Return Authorization Instructions
- Please call your local sales agent
for a return authorization.
- Whenever possible, return equipment
in its original box using the original packaging
material. Ship returned equipment as a complete
unit so that Nicom can give you maximum credit for
your Return Authorization shipment. Please include
all items packed in the original equipment box such
as:
Cords
Adapters
Batteries
Antennae
Handsets
User
Guides
Carrying
Cases
Power
Cords
Power
Supplies
Manuals
- Place the completed RA form into
the box with returning product. Nicom's receiving
department cannot accept a shipment without a return
authorization. Return the shipment to:
Nicom Technologies, Inc.
6477 Ridings Road
Syracuse, New York 13206
**Please be sure your RA number is
clearly marked on the outside of the box.
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