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As the replacement for the Merlin Magix phone system
the IP Office is a state-of-the-art solution designed
by Avaya from the ground up to take advantage of the
latest advancements in telephony technology while
at
the same time providing balance between today’s
newest VOIP networks and yesterday’s PBX and
Key systems. This gives the IP Office
tremendous flexibility that lets your business migrate
to the latest technology at a pace of its own choosing.
The IP Office also offers more adaptability
and expandability than the Merlin Magix, with a large
array of software add-ons designed to help businesses
in several distinct areas of productivity and revenue
generating activities. These include, but are not
limited to, call center software, enhanced mobility
and quantitative tools that help you
measure business-related activities accurately.
Below is a more specific breakdown
of how the IP Office can help your business win in
an ever-more competitive landscape.
Automate Message Taking
See all of your voicemail and e-mail messages in the
same mailbox. In addition a simple software upgrade
allows your business to use the messaging system to
collect information from callers, record calls for
enhanced customer service, and let callers know how
long their wait will
be before they are helped.
Make Retrieving E-mail Easy
and Lightweight
Stuck without a PC or laptop, but still want to check
your messages?
Use the optional e-mail reader feature of VoiceMail
Pro to hear e-mail messages read aloud.
Keep Track of Calls; Know
When You Missed a Call
Log calls using your PC screen to view incoming calls.
Arm yourself
with all of the information about your caller before
you answer the phone. You can also see who is busy
and who is free to take calls. It's a free application
provided to each user in the IP Office system and
with a
simple software upgrade you can integrate your database
with screen
pops for enhanced functionality.
Internal Conference Bridge;
Do Away With 3rd Party Services
Using the built-in conferencing application that comes
free with IP Office systems, large call conferences
can be supported; up to 64-parties. In addition, you
get a free Meet-Me conference bridge. Set up a call,
invite your attendees, provide them a PIN number for
security and save lots of time and money over using
costly network conferencing services.
Internal Web Conferencing
With the optional Conference Center application the
IP Office server
can provide Web-based conferences and document viewing.
Reduce Lost Calls and Increase
Revenues
For customers waiting to reach an agent in a call
group, demonstrate
how VoiceMail Pro can tell the caller what number
in line they are,
and how long their wait time will be.
Enhance Employee Training
With Call Recording
Calls can be recorded by time of day, day of week,
station number,
agent ID number and more. All calls or just a percentage
of calls can be automatically recorded. Calls recording
can also be initiated manually. Advanced recording
storage and retrieval applications are also available.
Always Be in Touch
Enter the details of where you can be located, including
cell phone
numbers, home numbers or alternate office locations
into the IP Office
and calls to your number will automatically follow
you to their location
no matter where you are, and if calls are busy or
unanswered, they will go back to your voice mail so
that all messages are stored in one location. Voice
mail messages then be forwarded to your email account
or alerts a number you pre-define to ensure messages
are never missed.
Easily and Cost-Effectively
Connect Remote Locations and Workers
The ability to work remotely, from home, a hotel or
another office is becoming important to employees
and employers in today’s 24x7 working world.
Cost has always been a factor for employers. Now with
IP Office, Remote working can become an inexpensive
reality. Callers will never know if the employee is
in the office or at their home. In addition, Branch
Offices can now be easily tied into the main location
using your data network, allowing your business to
save money on long distance calls and offer a unified
front to
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