Syracuse, New York & Vancouver, Washington – Viable Resources, Inc. (VR-Inc), a leading provider of contact center optimization services, and Nicom Technologies, Inc., a national provider of
advanced communications solutions, announced today that they will be working together to serve the
North American contact center market. The agreement between the two companies will allow Nicom to
provide their customers with a truly optimized contact center solution by bundling VR-Inc professional
services with their broad portfolio of communication solutions.

“Nicom is one of Avaya’s fastest growing business partners”, said Tim Gannon, CEO of Viable Resources. “Together, we can deliver incredible value to the contact center customers Nicom serves. Nicom
Technologies has a terrific reputation, is well respected in the contact center market, and we are very
proud to be a part of their efforts.”

“We chose to partner with Viable because of the over 800 years of collective contact center management,
design and integration experience”, said Chris Daniels, CEO of Nicom Technologies. “Viable supports
Nicom’s strategy to focus on specific technology solutions and bring real expertise to the table.”

About Nicom Technologies Inc.
Nicom Technologies assesses, designs and project manages the implementation of advanced
communications solutions that help businesses grow. With a unique approach that emphasizes both
customer service and technical know-how, Nicom is able to serve customers with an extensive range of communications solutions and components for both new and legacy equipment. With over 10 years of
history in the industry, Nicom has served over 25,000 customers nationally, ranging from small businesses
to FORTUNE 500® companies. For more information, visit the Nicom Web site: http://www.nicomtech.com

About Viable Resources
Viable Resources is a leading provider of contact center professional services in North America.
Through their unique expertise with many different technologies, and relationships with many different telecommunications manufacturers, VR-Inc supplies integration and optimization services that go beyond
just making a communication system work in the contact center. By considering both the upstream and downstream impacts of a solution, and by factoring in a customer’s overall business objectives, Viable Resources can truly optimize their telecommunications infrastructure. Optimization increases the efficiency
and effectiveness of the contact center, and improves the customer’s return on investment. To learn more
about Viable Resources, please visit http://www.vr-inc.com.