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Avaya Contact
Center Management
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Customer contact management spans the entire organization
from front-office to back-office. It is a commitment
to put customers at the heart of
the enterprise. The right CRM strategy and solutions
can help securely, reliably and consistently.
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Avaya Self
Service
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Provide customers with convenient, effective, around-the-clock
service whenever they require it through voice, Web,
or e-mail channels. Transitioning to assisted channels
is easy. Gains in contact center productivity can
translate into a lower total cost of ownership and
may
be tied to higher employee retention rates, and lower
training and recruitment costs.
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Avaya Pro-Active
Contact
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Enable fully integrated, multimedia campaign management,
resulting in
a positive, and closed-loop customer engagement. They
also support intelligent notification and confirmation
applications that allow your
service representatives to dialogue with each customer
via the
customer's choice of medium. Your contact center managers
can use decision-making tools to boost the performance
of the entire resource
pool.
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