| Avaya
Call Center delivers overall call center performance
by helping agents handle calls more effectively
with the proven and innovative call routing
and resource selection capabilities in Avaya
Call Center. Comprised
of flexible and integrated desktop applications,
Avaya Call Center simplifies customer management,
contact center administration, results tracking,
and agent training. It offers conditional
(if/then) call routing that makes use of
context-based inputs, coupled with versatile
resource selection capabilities. In addition,
network and virtual routing capabilities
offer our multi-location customers the ability
to maximize resource utilization across
all sites. Avaya Call Center enables business-defined
routing strategies, including advanced segmentation,
and leverages all customer knowledge across
the enterprise to make each customer interaction
more effective. It is also highly versatile,
spanning all communication infrastructures,
traditional circuit switched and IP.
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