Avaya
Computer Telephony
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| Features
/ Information |
| Avaya
Computer Telephony (formally named CentreVu
Computer Telephony) is server software that
integrates the premium call control features
of your DEFINITY system with customer information
in your databases - without requiring special
phones, connectors, PC circuit packs, or new
wiring at every workstation, helping you enable
powerful applications that allow your business
to step ahead of the competition.
Avaya Computer Telephony, part of the Avaya
Customer Relationship Management solutions
portfolio, can significantly enhance the
customer care and responsiveness that your
business provides by seamlessly blending
the power of your communications system
with critical business intelligence.
Avaya Computer Telephony is designed for
platform independence, to support a rich
set of applications and open client-server
architectures and standards. Your business
can employ the latest computer telephony
integration (CTI) applications, while protecting
your existing IT investment. Avaya Computer
Telephony also simplifies the infrastructure
needed to support multiple contact center
applications written to different application
programming interfaces (APIs). This allows
you to use a single Windows NT or Windows
2000 compatible server running "off-the-shelf"
and/or customized software solutions.
With the power to support
capabilities far beyond simple "screen
pops," Avaya Computer Telephony enables
a variety of contact center and general
business applications.
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| Additional
Information / Requirements |
- Avaya developed, branded
T-server middleware with access to the
full set of Communication Manager ASAI
features and capabilities for call control
and handling.
- Commitment to open standards
and platform, Avaya CT supports the CTI
protocols used by most independent software
vendors such as CVLAN, TSAPI, and JTAPI.
- Links the call information
and call controls enabled by the Communication
Manager systems with customer information
in your databases enabling applications
that differentiate one business from another.
- Easily integrated with
Communication Manger, Avaya IR and Avaya
Telephony products.
- Avaya CT also simplifies
the infrastructure needed to support multiple
call center applications written to different
APIs.
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