Avaya
Interaction Center
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| Avaya
Interaction Center is a comprehensive contact
management solution for contact centers that
are seeking capabilities that improve customer
responsiveness and increase enterprise profitability.
Interaction Center Release 6.1 delivers
real value to enterprises seeking to increase
services effectiveness and contact center
efficiency, grow revenues, simplify complexity,
and improve communications continuity. Key
capabilities offered as part of this release
include: multichannel, multivendor Business
Advocate routing intelligence, "out
of the box" integration with Siebel
7.5 eBusiness applications, simplified proactive
contact administration, expanded and improved
real-time reporting and analysis for distributed
contact centers, increased support for open
IP standards, and continued improvements
in G10 Language Localization.
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Avaya Interaction Center | |
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