| Avaya
IP Agent (formerly CentreVu IP Agent) is specifically
designed to accommodate call center agents
working remotely or in an office location,
addressing the rapidly growing remote call
center market.
Avaya
IP Agent is a Microsoft Windows software-based
call center soft phone application that
runs on a personal computer loaded with
Windows 98, Windows 2000, Windows XP or
Windows NT® 4.0 software. It enables
agents to work from any PC, anywhere, as
long as they can connect to your corporate
network. Agents have access to the full
range of Avaya agent capabilities using
a graphical user interface that works via
standard drag and drop conventions.
IP Agent includes an intuitive
interface to access existing corporate database
information via Lightweight Directory Access
Protocol (LDAP), and an integrated call
history feature that allows agents a detailed
view of calls made and received. In addition,
contact center managers can administer screen
pops based on commonly used triggers, such
as dialed number identification service
(DNIS), automated number identification
(ANI) and prompted digits.
As part of Avaya's full
suite of IP Contact Center devices and applications,
IP Agent integrates seamlessly with Avaya
Customer Care Solutions and Avaya's reliable
DEFINITY Enterprise Communications Server
platform.
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