| Avaya
Network Routing offers businesses with multi-communication
server networks a better way to control call
routing across their networks by providing
a network pre-route solution for customers
who desire call-by-call routing from US service
provider networks to their distributed call
centers.
Avaya Network Routing extends
the value of existing Contact Center investments
to minimize ongoing costs and maximize ongoing
revenue. Avaya Network Routing enables enterprise
to increase the call handling efficiency
and effectiveness of their networks by accurately
routing calls to the right call center and
agent skills the first time. It relies on
the best-in-industry call processing capabilities
of Avaya Communication Manager to integrate
locations through the patented Virtual Routing
algorithms to ensure effective load distribution
of calls.
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