| Outbound
Contact Management ( Avaya Interaction Center
) is a comprehensive contact management solution
for contact centers that are seeking capabilities
that improve customer responsiveness and increase
enterprise profitability.
Interaction
Center Release 6.1 delivers real value to
enterprises seeking to increase services
effectiveness and contact center efficiency,
grow revenues, simplify complexity, and
improve communications continuity. Key capabilities
offered as part of this release include:
multi-channel, multi-vendor Business Advocate
routing intelligence, "out of the box"
integration with Siebel 7.5 eBusiness applications,
simplified proactive contact administration,
expanded and improved real-time reporting
and analysis for distributed contact centers,
increased support for open IP standards,
and continued improvements in G10 Language
Localization.
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