Avaya IP Office

   Avaya IP Office Overview

The Avaya IP Office is an all-in-one solution specially designed to meet
the communications challenges facing small and medium sized businesses. Due to it’s modular design, the Avaya IP Office can scale from 2 to 360 extensions to meet the needs of home offices, standalone businesses, and networked branch and head offices.

Built on Avaya latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to their operations. IP Office supports a wide range of telephones but the 5400 series Digital phones and the 5600 series IP phones have been specifically designed to work with IP Office and provide small and medium sized businesses with
a choice of solutions to meet business efficiency and customer service requirements.

Product Details

Avaya IP Office can easily scale up to 360 endpoints with more than 200 analog and digital trunks (up to 96 trunks; 192 analog trunks) giving small and medium size businesses room to grow.

The Avaya IP Office platform comprises 4 models: Avaya IP Office -
Small Office Edition; IP403; IP406; and IP412. The IP403, IP406 and IP412 platforms can have expansion modules added to them to match the requirements of a growing business. The Avaya IP Office - Small Office Edition is a compact platform specifically designed to meet the needs of home offices and very small business. In a single unit it provides a PABX with capabilities to support Auto Attendant, Voicemail, broadband
access, a wireless access point, and VPN tunneling. VCM compression is included as standard to support IP extensions or provide IP trunks back
to a head office. TheAvaya IP Office - Small Office Edition supports a maximum of 28 extensions; the IP403 supports a maximum of 100
extensions; the IP406 (V2)supports a maximum of 190 extensions; the
IP412 supports a maximum of 360 extensions.

Avaya IP Office delivers full voice functionality with a comprehensive
set of features. The system can be configured as a voice-only PBX using traditional circuit-switched lines or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity.

When acting as an IP telephony server, the Avaya IP Office supports cost effective standards-based IP telephony (H323), quality of service (QoS) through DiffServ (for routing), 802.1p (when used in conjunction with a Cajun local area network [LAN] switch), and remote locations connected
via Frame Relay. Voice calls can be allocated dynamically and can
bump a multi-channel data transmission from one of its channels as
needed to help ensure priority voice calls get through.

Multiple Avaya IP Office systems can be linked together using a standard data network, providing limited feature transparency and advanced applications such as centralized voice mail and call center. The data networking capabilities of IP Office include Internet or branch-to-branch based routing with firewall-protected Internet access and integral security. The system supports the QSIG protocol for improved networking and interoperability.

As a local-area network (LAN) hub, the Avaya IP Office can connect up to eight PCs to each other and a router with standards-based directory
support for easy integration into IT environment. Avaya IP Office is complementary to Avaya switch technology and VPNet solutions, giving businesses the ability to grow into converged networks.

The basic system includes a 4-port voice messaging solution and the
ability for users to manage their phone calls through a simple GUI. Additional applications, such as enhanced (integrated) messaging, web-enabled conferencing, and customer service (call center) can be added
when needed. The Auto Attendant application enables callers to route
their own calls to the relevant department/person without the need to
speak to an operator/receptionist. Receptions/operators can take
advantage of the SoftConsole application to present a professional
view of the business to all callers. TAPI (Telephone Applications Programming Interface) support enables the Avaya IP Office to be
linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-based telephony management.

The Avaya IP Office allows users access from desktop computers, laptop PCs, with individual firewall security and access control.

   Avaya IP Office Applications

The Avaya IP Office provides big business benefits and enhanced productivity for small and mid-size businesses with a full compliment of sophisticated applications, including:

• Call Handling - Phone Manager (Lite and Pro options)
  A powerful desktop application for theAvaya IP Office, available in Lite, Professional, and IP Softphone versions to allow you to control and manage phone calls from your Windows desktop.
  
  Queue Manager and Campaign Manager
  Powerful voice and IVR applications for the Contact Center that facilitate agent and traffic management for better productivity and customer service.
  
  SoftConsole for Operators/Receptionists
  Graphical User Interface (GUI) for attendants via a PC-based
  console for call handling and physical phone for the speech
  path; an easy way to learn and use sophisticated tools in a comfortable environment.
  
• Call/Contact Center - Compact Business Center
  Report on overall system performance and basic call center functionality for up to three workgroups with quality of service reports, selected group reports, simple plug-and-play installation,
  and more.
  
  Compact Contact Center
  The formal Multi-Media Contact Center option, with a full customer management toolset including real time agent, system, group management, standard and custom reporting, real time tracking and analysis, options for agent connection, and remote agent support, wallboards for installations of up to 75 agents.
  
  The built-in conferencing solution within Avaya IP Office enables multiple locations to participate in an audio conference. Avaya IP Office Voicemail Pro complements the built-in meet-me conference bridge facility on Avaya IP Office IP403, IP406 V1/V2 and IP412 by adding guidance prompts as well as requesting PIN codes as participants enter the conference for security.
  
  Conferencing Center
  A n optional application, is a web-based software package that consists in two parts: a "Conferencing Center Scheduler" to book
  and reserve conferences, and a "Conferencing Center web client" to complement an audio conference with a web interface.
  
• Interactive Voice Response (IVR) and Text to Speech
  Create automated customized systems allowing callers to interact
  with business information, for example, Account enquiry systems, Automated ordering systems, Ticket purchasing systems, PIN
  number checking, Remote time sheet management, etc. Enhance theses systems by using Text To Speech to read information back
  to callers
  
• Messaging - Integrated Messaging Voice messages can be automatically forwarded to an SMTP email server or MAPI
  compliant email client and with Integrated Messaging Pro also synchronized with a Microsoft Exchange email server.
  
  VoiceMail (Embedded, Lite and Pro options)
  Incoming callers never reach an empty office. With Call Forwarding, Dial-by-Directory, the ability to retrieve phone messages via the PC Soft Phone, and much, much more. Auto Attendant is enabled with VoiceMail Pro and with Embedded VoiceMail for Avaya IP Office - Small Office Edition and Avaya IP406 V2. This application simplifies service for customers with this easy-to-use graphical interface; the ability to construct customized automated services means callers can efficiently navigate the system, and reach the right person, without the assistance of an operator.
  
• TAPI-compliant out of the box.
  Avaya IP Office integrates easily with popular contact management applications such as Outlook, ACT!6, GoldMine and Maximizer. Sophisticated custom applications can be rapidly developed and deployed with our full software development kit.

   Avaya IP Office Base Modules

   Avaya IP Office Expansion Modules