Avaya IP Office, equipped to support the
Compact Contact Center application, is Avaya’s
leading customer service platform for small
and medium businesses. CCC is a highly modular
solution designed for companies that need
a sophisticated solution to their customer
service needs.
The Avaya Compact Contact Center is designed
to provide a tightly integrated real time
and historic reporting package and wallboard
support for IP Office. The Avaya Compact
Contact Center has been designed to allow
customers to manage their contact center
more effectively and improve the service
they provide to their customers.
The product consists of a set of integrated
modules, sharing a common database with
IP Office. The benefit of this approach
is that there is a single point of configuration,
therefore the system is far easier to use
and update than traditional call center
management tools. The initialization of
the multimedia component is designed around
a common Microsoft Windows IIS server environment.
The Avaya Compact Contact Center is uniquely
designed for those small and growing companies
who want to meet the challenge of great customer
service head on, while at the same time producing
a manageable ROI back into the business. Giving
small businesses the responsiveness to customer
needs that was only previously available to
large enterprises is what the Avaya Compact
Contact Center does best, whether you have
an informal or formal contact center. 
