Avaya IP Agent

The powerful Avaya Extension to Cellular feature of Avaya Communication Manager can connect callers to employees wherever they are - with just one call. Extension to Cellular transparently bridges calls received by an Avaya Communications Server to any digital cell phone; regardless of location or wireless service provider. It can be activated or deactivated simply by pressing a feature button on an Avaya desktop phone. Digital cell phone users can transfer calls, conference in others parties and place and answer calls on multiple lines with their personal cell phone; improving productivity while outside of the office.

Avaya Extension to Cellular offers one-number portability and one-number access to any extension on a Communication Manager powered solution. Inbound calling traffic no longer has to wait through numerous transfers only to reach a voice mailbox. If the office is in a cellular-accessible area, Avaya Extension to Cellular can give customers easy access to the people they want to reach, helping increase customer satisfaction and raising productivity levels within the organization.

• Feature Status Button: Extension to Cellular users can activate, deactivate, and suspend Extension to Cellular service by using an administered Extension to Cellular feature status button. The Extension to Cellular button remains lit when service is enabled, off when service is disabled, and flashes at the inverted wink rate when service is suspended through the optional timer. The Extension to Cellular feature button is available on telephones that support administrable feature buttons.
• Call Filtering: This feature helps ease customer concerns over recurring cell phone expenses by limiting the calls extended to the cellular network for Extension to Cellular users. Customers can choose to deliver, on a per-user basis, only external calls (from a customer), only internal calls, all calls, or no calls.
• Call Classification: Extension to Cellular call filtering uses the same criteria for classifying an external or internal call as the call coverage feature.
• Call Detail Recording: This feature enables logging of Extension to Cellular calls and their details and creation of an export file that can be used by third-party Call Accounting Software systems for usage tracking.